Post by GetRef.com on Nov 5, 2008 13:42:28 GMT -5
I just wanted everyone to know about my experience with MoneyBookers.com.
I originally started using this service about 4 years ago after a member of GetRef told me that it was a great service and that i should add it to the list of approved payment processors on the site.
So after a bit of research, I decided it looked like a good service and started using it. All was well, for about 2 or 3 years, though because I didn't really have that much money in it I never really thought about withdrawing it.
That all changed in about May of this year. In May they locked my account, no reason or anything, they just locked it and started sending me emails demanding that I provide them information like a signed passport and proof of identity.
I did so, I went to the bank, and got a signed an verified copy of my passport and mailed it to Moneybookers with a letter explaining who I was and what type of business I run.
Months went by, literally months. I contacted their support telling them that I sent them what they said they required from their site. They 'opened a ticket' for me and sent me an email saying that they needed a copy of a passport, a copy of my drivers licence, and a copy of a recent utility bill. Also they wanted to know exactly what I was using the account for.
Being an idiot, I decided to be truthful with them.
Here's a bit of side information for you, GetRef.com is owned by a corporation, which I am sole shareholder of. The Corporation's name is GetRef Inc, and is a legal and legitimate web advertising business. I have an accountant, and some team members that do development for me. I am not a fly-by-night operation.
So I told them exactly what I was using the account for.
Yesterday, I got an email from support stating that my MoneyBookers.com account had been closed, and that the remaining balance could be withdrawn. I say remaining because the pathetic autocracy that MoneyBookers.com is decided it would be fair to impose a 150.00 Euro fee ($200.00 US) on my account.
There was no specific reason given. Here is the email they sent to me.
********************************************************************************THIS EMAIL WAS SENT FROM THE MONEYBOOKERS SERVICE DEPARTMENT. TO REPLY YOU MUST LOGIN TO YOUR MONEYBOOKERS ACCOUNT AND SEND US A MESSAGEVIA THE ACCOUNT/SECURITY SECTION OF OUR MESSAGING CENTRE.******************************************************************************** Dear Mr Jason *******, We are writing to inform you that your account at Moneybookers is now closed. Upon registration of your account with Moneybookers you agreed to our Terms and Conditions. Please visit sections 3.8, 7.5 and 11 of our Terms and Conditions for more information: Moneybookers have the right to recover from you any costs or losses incurred as a direct or indirect result of this breach of our terms and conditions up to the value of 150 Euros. 12.1.....................Moneybookers may at its sole discretion assert reasonable handling expenses the Company incurs by a Customers’ misuse of the Service and/or breach of these Terms of Use. Any balance remaining in your account will be made immediately available to you We are committed to resolving complaints whenever possible through our complaints procedures.If a matter cannot be resolved satisfactorily, you may be able to refer your complaint to the Financial Ombudsman Service. This would depend on the nature of the complaint and whether within the rules of the Service the person making the complaint is "eligible" to refer the matter to the Ombudsman. The Ombudsman Service exists to provide independent adjudication and investigation will be undertaken prior to making a decision about outstanding disputes. A leaflet explaining the Financial Ombudsman Service is available on request. Alternatively the Ombudsman can be contacted direct at the following address: Financial Ombudsman ServicePO Box 4South Quay Plaza183 Marsh WallLondonE14 9SRTelephone: 0845 080 1800E-mail address:enquiries@financial-ombudsman.org.ukFor further information visit the Financial Ombudsman Service website at:www.financial-ombudsman.org.uk Thank you for your cooperation. Kind regards, Moneybookers Service -----------------------------------------------------Moneybookers Ltd., London, Registered in England and Wales no 4260907. Registered office: Welken House, 10-11 Charterhouse Square, London, EC1M 6EH, United Kingdom. Authorised and regulated by the Financial Services Authority of the United Kingdom (FSA). This email message is confidential and may contain legally privileged information. If you are not the intended recipient you should not read, copy, distribute, disclose or otherwise use the information in this email. Please also telephone (+44 870 3830232) or fax (+44 709 2042001) us immediately and delete the message from your system. Email may be susceptible to data corruption, interception and unauthorised amendment, and we do not accept liability for any such corruption, interception or amendment or the consequences thereof or your reliance on any information contained therein if you are not the intended recipient.-----------------------------------------------------
So there you have it, MoneyBookers.com is the Judge, Jury and executioner. If you have money in MoneyBookers.com, I would strongly suggest removing it immediately, or else you too could become a victim like me.
It is safe to say I will never use this service again, not only that, I will strongly suggest to anyone that will listen that MoneyBookers.com is a fraudulent website that steals your money without warrant and reason. They ignore anything that you send them. So if they send you a 'request for documents' you can send them anything that you want, and they will find some reason to say that it isn't good enough, and that you need to provide them more information.
I literally sent them information that they requested 8 different times. And their excuses ranged from, "we can't make it out" to "we need more".
MoneyBookers.com steals your money.
Jay
I originally started using this service about 4 years ago after a member of GetRef told me that it was a great service and that i should add it to the list of approved payment processors on the site.
So after a bit of research, I decided it looked like a good service and started using it. All was well, for about 2 or 3 years, though because I didn't really have that much money in it I never really thought about withdrawing it.
That all changed in about May of this year. In May they locked my account, no reason or anything, they just locked it and started sending me emails demanding that I provide them information like a signed passport and proof of identity.
I did so, I went to the bank, and got a signed an verified copy of my passport and mailed it to Moneybookers with a letter explaining who I was and what type of business I run.
Months went by, literally months. I contacted their support telling them that I sent them what they said they required from their site. They 'opened a ticket' for me and sent me an email saying that they needed a copy of a passport, a copy of my drivers licence, and a copy of a recent utility bill. Also they wanted to know exactly what I was using the account for.
Being an idiot, I decided to be truthful with them.
Here's a bit of side information for you, GetRef.com is owned by a corporation, which I am sole shareholder of. The Corporation's name is GetRef Inc, and is a legal and legitimate web advertising business. I have an accountant, and some team members that do development for me. I am not a fly-by-night operation.
So I told them exactly what I was using the account for.
Yesterday, I got an email from support stating that my MoneyBookers.com account had been closed, and that the remaining balance could be withdrawn. I say remaining because the pathetic autocracy that MoneyBookers.com is decided it would be fair to impose a 150.00 Euro fee ($200.00 US) on my account.
There was no specific reason given. Here is the email they sent to me.
********************************************************************************THIS EMAIL WAS SENT FROM THE MONEYBOOKERS SERVICE DEPARTMENT. TO REPLY YOU MUST LOGIN TO YOUR MONEYBOOKERS ACCOUNT AND SEND US A MESSAGEVIA THE ACCOUNT/SECURITY SECTION OF OUR MESSAGING CENTRE.******************************************************************************** Dear Mr Jason *******, We are writing to inform you that your account at Moneybookers is now closed. Upon registration of your account with Moneybookers you agreed to our Terms and Conditions. Please visit sections 3.8, 7.5 and 11 of our Terms and Conditions for more information: Moneybookers have the right to recover from you any costs or losses incurred as a direct or indirect result of this breach of our terms and conditions up to the value of 150 Euros. 12.1.....................Moneybookers may at its sole discretion assert reasonable handling expenses the Company incurs by a Customers’ misuse of the Service and/or breach of these Terms of Use. Any balance remaining in your account will be made immediately available to you We are committed to resolving complaints whenever possible through our complaints procedures.If a matter cannot be resolved satisfactorily, you may be able to refer your complaint to the Financial Ombudsman Service. This would depend on the nature of the complaint and whether within the rules of the Service the person making the complaint is "eligible" to refer the matter to the Ombudsman. The Ombudsman Service exists to provide independent adjudication and investigation will be undertaken prior to making a decision about outstanding disputes. A leaflet explaining the Financial Ombudsman Service is available on request. Alternatively the Ombudsman can be contacted direct at the following address: Financial Ombudsman ServicePO Box 4South Quay Plaza183 Marsh WallLondonE14 9SRTelephone: 0845 080 1800E-mail address:enquiries@financial-ombudsman.org.ukFor further information visit the Financial Ombudsman Service website at:www.financial-ombudsman.org.uk Thank you for your cooperation. Kind regards, Moneybookers Service -----------------------------------------------------Moneybookers Ltd., London, Registered in England and Wales no 4260907. Registered office: Welken House, 10-11 Charterhouse Square, London, EC1M 6EH, United Kingdom. Authorised and regulated by the Financial Services Authority of the United Kingdom (FSA). This email message is confidential and may contain legally privileged information. If you are not the intended recipient you should not read, copy, distribute, disclose or otherwise use the information in this email. Please also telephone (+44 870 3830232) or fax (+44 709 2042001) us immediately and delete the message from your system. Email may be susceptible to data corruption, interception and unauthorised amendment, and we do not accept liability for any such corruption, interception or amendment or the consequences thereof or your reliance on any information contained therein if you are not the intended recipient.-----------------------------------------------------
So there you have it, MoneyBookers.com is the Judge, Jury and executioner. If you have money in MoneyBookers.com, I would strongly suggest removing it immediately, or else you too could become a victim like me.
It is safe to say I will never use this service again, not only that, I will strongly suggest to anyone that will listen that MoneyBookers.com is a fraudulent website that steals your money without warrant and reason. They ignore anything that you send them. So if they send you a 'request for documents' you can send them anything that you want, and they will find some reason to say that it isn't good enough, and that you need to provide them more information.
I literally sent them information that they requested 8 different times. And their excuses ranged from, "we can't make it out" to "we need more".
MoneyBookers.com steals your money.
Jay